Help and assistance
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The Anne Robson Trust
The Anne Robson Trust is a unique nationwide telephone helpline service. There are 14 volunteer call handlers across the country that have been recruited by the charity and have been given extensive training in order to be able to listen and offer support to callers.
The helpline is for anyone who is struggling to cope with a terminal diagnosis or the imminent death of someone they care about. Whether they are family members, friends or neighbours they may just need someone to talk to, or indeed just listen to how they are feeling, to help them get through this difficult time.
Prior to the pandemic, the charity was already working with 5 partnership hospitals in the East of England and Hertfordshire, and were in discussions with several others to train 'Butterfly volunteers' who sit with patients in hospital who often have no visitors and face being alone in their last days or hours of life.
However, due to COVID restrictions the charity was forced to withdraw their volunteers from the hospitals, and in response to this, decided to set up its nationwide helpline as more and more people have sadly been unable to visit their loved ones dying alone in hospital.
The helpline number is 0808 801 0688. The service is confidential, free to call and operates 5 days a week – more information and a short video about the work we do can be found on our website.